Westbourne House HRS Service provides accommodation and support to homeless individuals in Hull, along with personalised support and wraparound services the aim is for our service users' to achieve independent living.
Who is this service for?
Westbourne House General Adult’s Housing Related Support Service provides accommodation and personalised support to individuals referred by the local authority as homeless, the service is commissioned and the quality and performance is monitored by Hull City Council. Westbourne House offers 53 units of supported accommodation with highly trained support staff on site 24 hours a day.
Westbourne House is for individuals who have been accepted by the local authority as homeless. Our aim is to negotiate immediate access to accommodation and provide a package of personalised, flexible, and strengths-based support that aims to resolve service users’ homelessness and provide them with the skills, resources, knowledge, and finally onward accommodation required to gain or regain independence and live fulfilling lives.
We offer safe, warm, welcoming accommodation and access to a wraparound package of personalised support. The support is tailored to individual needs and could include managing finances, support to access benefits, facilitating access to health care treatment or mental health support, facilitating access to social inclusion, and leisure activities. We focus on building on strengths and assets of individuals to achieve the outcomes that matter to them in their journey to independence and improved health and wellbeing.
Our approaches to support are based on Making Every Adult Matter (MEAM), Psychologically Informed Environments (PIE), and Trauma-Informed Care (TIC). We also work with a number of key partners within the locality that provide specialist, critical and complimentary services for our service users to ensure positive outcomes are achieved, including Adult Social Care, Community Mental Health teams, Substance Misuse services, the Police, Probation and Youth Offending Teams and many more. These strong partnerships bring together a collective understanding of need and circumstance and are crucial to the success of this service.
Referrals to our service can be made through Hull City Council’s Housing Options Team.
Our staff are involved in the local community, ensuring constructive engagement with local residents and businesses, working together to reduce anti-social behaviour and increase community cohesion.
Our activity includes:
Please contact us with any concerns or for more information on this service. If you have any questions about what we do, please do not hesitate to get in touch with the management team:
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