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Services
Hull Based Services

Chrysalis Supported Housing Service

General Adults Housing Related Support Services

Westbourne House (HRS)

Homeward Bound

Dispersed Housing Related Support Service

Learning Disability and Autism HRS Service

Hull and East Riding Accommodation Project (HAP)

Complex Women’s Housing Related Support Service

Mental Health Crisis and Intervention Service

Self-Enablement Service

Young People's Floating Support Service

Circles of Support and Accountability Service

East Riding of Yorkshire Based Services

Chrysalis Supported Housing Service

Hull and East Riding Accommodation Project (HAP)

Circles of Support and Accountability Service

North East Lincolnshire Based Services

Chrysalis Supported Housing Service

Learning Disability and Autism HRS Service

Young People's HAS Accommodation Service

Circles of Support and Accountability Service

Framework HRS Service

Intensive Rough Sleeper Support Service

North Lincolnshire Based Services

Chrysalis Supported Housing Service

Circles of Support and Accountability Service

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Participation, Empowerment & Inclusion

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HAS Accommodation Providers Needed

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Our Vision, Mission & Values

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Case Studies

FAQs

Humbercare Downloads

Region map icon representing Hull Based Services.
Hull Based Services
Region map icon representing East Riding of Yorkshire Based Services.
East Riding of Yorkshire Based Services
Region map icon representing North East Lincolnshire Based Services.
North East Lincolshire Based Services
Region map icon representing North Lincolnshire Based Services.
North Lincolshire Based Services

Chrysalis Supported Housing Service

General Adults Housing Related Support Services

Westbourne House (HRS)

Homeward Bound

Dispersed Housing Related Support Service

Learning Disability and Autism HRS Service

Hull and East Riding Accommodation Project (HAP)

Complex Women’s Housing Related Support Service

Mental Health Crisis and Intervention Service

Self-Enablement Service

Young People's Floating Support Service

Circles of Support and Accountability Service

Chrysalis Supported Housing Service

Hull and East Riding Accommodation Project (HAP)

Circles of Support and Accountability Service

Chrysalis Supported Housing Service

Learning Disability and Autism HRS Service

Young People's HAS Accommodation Service

Circles of Support and Accountability Service

Framework HRS Service

Intensive Rough Sleeper Support Service

Chrysalis Supported Housing Service

Circles of Support and Accountability Service

Participation, Empowerment & Inclusion

Social Work Student Placements, Work Experience, Traineeships and Apprenticeship Opportunities

Volunteer for Circles of Support and Accountability

Mentoring & Volunteering

HAS Accommodation Providers Needed

Contact Humbercare

Report an Issue

Service User Feedback

Stakeholder Feedback

Suggest an Improvement

Humbercare Downloads

FAQ's

A dark and moody but happy homeless man softly lite and dressed for winter outside.
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Westbourne House General Adult’s Housing Related Support (HRS) Service in Hull

Westbourne House General Adult’s (HRS) Service provides personalised wraparound support to homeless individuals commissioned by Hull City Council.

Westbourne House,
General Adult’s Housing Related Support Service Overview

Westbourne House HRS Service provides accommodation and support to homeless individuals in Hull, along with personalised support and wraparound services the aim is for our service users' to achieve independent living.

Regional Availability

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Hull Based Services

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East Riding of Yorkshire Based Services

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North East Lincolnshire Based Services

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North Lincolnshire Based Services

Who is this service for?

  • Individuals who have been accepted by the local authority as homeless.
  • Individuals who present with a range of complex needs that can be associated with homelessness inclusive of ill mental health, physical health needs, substance misuse.

Westbourne House General Adult’s Housing Related Support Service provides accommodation and personalised support to individuals referred by the local authority as homeless, the service is commissioned and the quality and performance is monitored by Hull City Council. Westbourne House offers 53 units of supported accommodation with highly trained support staff on site 24 hours a day.
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Who can benefit from our service?

Westbourne House is for individuals who have been accepted by the local authority as homeless. Our aim is to negotiate immediate access to accommodation and provide a package of personalised, flexible, and strengths-based support that aims to resolve service users’ homelessness and provide them with the skills, resources, knowledge, and finally onward accommodation required to gain or regain independence and live fulfilling lives.
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What does the Westbourne House General Adult’s HRS service offer?

We offer safe, warm, welcoming accommodation and access to a wraparound package of personalised support. The support is tailored to individual needs and could include managing finances, support to access benefits, facilitating access to health care treatment or mental health support, facilitating access to social inclusion, and leisure activities. We focus on building on strengths and assets of individuals to achieve the outcomes that matter to them in their journey to independence and improved health and wellbeing.

Our approaches to support are based on Making Every Adult Matter (MEAM), Psychologically Informed Environments (PIE), and Trauma-Informed Care (TIC). We also work with a number of key partners within the locality that provide specialist, critical and complimentary services for our service users to ensure positive outcomes are achieved, including Adult Social Care, Community Mental Health teams, Substance Misuse services, the Police, Probation and Youth Offending Teams and many more. These strong partnerships bring together a collective understanding of need and circumstance and are crucial to the success of this service.

How to access our service?

Referrals to our service can be made through Hull City Council’s Housing Options Team.

APPLY through Hull City Council’s Housing Options Team

ASK A QUESTION ABOUT  Westbourne House, General Adult’s HRS SERVICE

Working with Our Local Community

Our staff are involved in the local community, ensuring constructive engagement with local residents and businesses, working together to reduce anti-social behaviour and increase community cohesion.

Our activity includes:

  • Working in partnership with the local anti-social behaviour teams to improve our local neighbourhood.
  • Attending local meetings and liaise with Humberside police who run the West Hull begging initiative to reduce begging in the local area.
  • Staff and management responding quickly and proactively to any concerns from residents and businesses in the local area.
  • Staff supporting the service users to attend local events and engage in initiatives including open gardens, litter picks to improve the local community.
  • The service has a 10.30pm curfew daily to alleviate noise pollution.

Please contact us with any concerns or for more information on this service. If you have any questions about what we do, please do not hesitate to get in touch with the management team:

Report any concerns regarding Westbourne House

Ask a Question about Westbourne House General Adult's HRS Service.

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Vision, Mission & Values

A charitable organisation built around a desire to support and enable…

Humbercare Vision, mission & Values

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Come join Humbercare's skilled team...

...and help us deliver outstanding and inventive services, and provide assistance to both Adults and Young People as part of our continuously growing team.

career opportunities AT Humbercare

Mentoring & Volunteering at Humbercare

Are you interested in Volunteering? We have some exciting volunteering opportunities available for you at Humbercare...

VOLUNTEER TODAY AND MAKE A DIFFERENCE

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Chrysalis Housing

Our supported housing service is a lifeline for some of the most vulnerable people in our society, providing vital support to help them thrive…

About Our Chrysalis Housing Service

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Our Regional Services

Humbercare is proud to work in partnership with a variety of statutory agencies, voluntary and not-for-profit organisations within the following local authority areas.

We offer the following services in each local authority area...

Region map icon representing Hull Based Services.

Hull Based Services

Region map icon representing East Riding of Yorkshire Based Services.

East Riding of Yorkshire Based Services

Region map icon representing North East Lincolnshire Based Services.

North East Lincolnshire Based Services

Region map icon representing North Lincolnshire Based Services.

North Lincolnshire Based Services

Our Hull based services are as follows:

Chrysalis Supported Housing Service

General Adults Housing Related Support Services

Westbourne House (HRS)

Homeward Bound

Dispersed Housing Related Support Service

Learning Disability and Autism HRS Service

Hull and East Riding Accommodation Project (HAP)

Complex Women’s Housing Related Support Service

Mental Health Crisis and Intervention Service

Self-Enablement Service

Young People's HAS Accommodation Service

Young People's Floating Support Service

Circles

Our East Yorkshire based services are as follows:

Chrysalis Supported Housing Service

Hull and East Riding Accommodation Project (HAP)

Young People's HAS Accommodation Service

Circles

Our North East Lincolnshire based services are as follows:

Chrysalis Supported Housing Service

Learning Disability and Autism HRS Service

Young People's HAS Accommodation Service

Circles

Framework HRS Service

Intensive Rough Sleeper Support Service

Our North Lincolnshire based services are as follows:

Chrysalis Supported Housing Service

Circles

Got a Question?

Find a few answers to popular questions quickly in our F.A.Q’s section. If you don’t find an answer to your question… please give us a call.

FAQ’s

Apply for Chrysalis Housing

A supported housing service providing vital support for the most vulnerable people in our society.

Apply for Chrysalis Housing

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Contact Details

Hull Office

Humbercare Ltd
81 Beverley Road
Hull
East Yorkshire
HU3 1XR

Office Hours: Mon to Fri: 8.30am - 5.00pm

t. 01482 586633

Email Hull Office

Out of Hours Emergency: 01482 586633 Selecting Option 1 for Support and Option 2 for a Property Maintenance Response

Grimsby Office

Humbercare Ltd
15 Hainton Avenue
Grimsby
North East Lincolnshire
DN32 9AS

Office Hours: Mon to Fri: 8.30am - 5.00pm

t. 01472 245820

Email Grimsby Office

Out of Hours Emergency: 01472 245825 for Support or 01482 586633 Selecting Option 2 for a Property Maintenance Response  

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