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Humbercare Logo
Welcome
About

Our Vision, Mission & Values

Accreditations & Partners

Funded & Commissioned

Our Team

Career Opportunities at Humbercare

Case Studies

FAQs

Humbercare Downloads

Services
Hull Based Services

Chrysalis Supported Housing Service

General Adults Housing Related Support Services

Westbourne House (HRS)

Homeward Bound

Dispersed Housing Related Support Service

Learning Disability and Autism HRS Service

Hull and East Riding Accommodation Project (HAP)

Complex Women’s Housing Related Support Service

Mental Health Crisis and Intervention Service

Self-Enablement Service

Young People's Floating Support Service

Circles of Support and Accountability Service

East Riding of Yorkshire Based Services

Chrysalis Supported Housing Service

Hull and East Riding Accommodation Project (HAP)

Circles of Support and Accountability Service

North East Lincolnshire Based Services

Chrysalis Supported Housing Service

Learning Disability and Autism HRS Service

Young People's HAS Accommodation Service

Circles of Support and Accountability Service

Framework HRS Service

Intensive Rough Sleeper Support Service

North Lincolnshire Based Services

Chrysalis Supported Housing Service

Circles of Support and Accountability Service

Careers
Get Involved

Participation, Empowerment & Inclusion

Social Work Student Placements, Work Experience, Traineeships and Apprenticeship Opportunities

Volunteer for Circles of Support and Accountability

Mentoring & Volunteering

HAS Accommodation Providers Needed

Blog
Contact

Contact Humbercare

Report an Issue

Service User Feedback

Stakeholder Feedback

Suggest an Improvement

Humbercare Downloads

FAQ's

Our Vision, Mission & Values

Accreditations & Partners

Funded & Commissioned

Our Team

Career Opportunities at Humbercare

Case Studies

FAQs

Humbercare Downloads

Region map icon representing Hull Based Services.
Hull Based Services
Region map icon representing East Riding of Yorkshire Based Services.
East Riding of Yorkshire Based Services
Region map icon representing North East Lincolnshire Based Services.
North East Lincolshire Based Services
Region map icon representing North Lincolnshire Based Services.
North Lincolshire Based Services

Chrysalis Supported Housing Service

General Adults Housing Related Support Services

Westbourne House (HRS)

Homeward Bound

Dispersed Housing Related Support Service

Learning Disability and Autism HRS Service

Hull and East Riding Accommodation Project (HAP)

Complex Women’s Housing Related Support Service

Mental Health Crisis and Intervention Service

Self-Enablement Service

Young People's Floating Support Service

Circles of Support and Accountability Service

Chrysalis Supported Housing Service

Hull and East Riding Accommodation Project (HAP)

Circles of Support and Accountability Service

Chrysalis Supported Housing Service

Learning Disability and Autism HRS Service

Young People's HAS Accommodation Service

Circles of Support and Accountability Service

Framework HRS Service

Intensive Rough Sleeper Support Service

Chrysalis Supported Housing Service

Circles of Support and Accountability Service

Participation, Empowerment & Inclusion

Social Work Student Placements, Work Experience, Traineeships and Apprenticeship Opportunities

Volunteer for Circles of Support and Accountability

Mentoring & Volunteering

HAS Accommodation Providers Needed

Contact Humbercare

Report an Issue

Service User Feedback

Stakeholder Feedback

Suggest an Improvement

Humbercare Downloads

FAQ's

Group meeting with a member of the Humbercare Team on Stage giving a talk.
A hand in the foreground, separate from the background image, holding a polaroid of a close-up of a meeting with a laptop, paperwork and documents in focal view.

Our Team

Humbercare has a team of over 150 employees and 50 volunteers from various disciplines. Each team member plays a crucial role in delivering our full range of professional services.

Board of Trustees

Humbercare is governed by a voluntary Board of Trustees, these are an elected group of individuals that have overall responsibility for the management of the organisation. The boards utmost duty is to protect the organisations best interests through decisions made on its behalf.

Our board members are appointed or elected based on their expertise and experience in areas pertaining to the management of the organisation.

Joy Maylon - Chair of the Board at Humbercare

Joy Malyon

Chair of Humbercare Board

Chief Executive & Senior Management Team

The Board of Trustees delegates day-to-day management of activities to the Chief Executive Officer, Richard McKinnon.  

Richard, along with his senior management team comprising of Mike, Kelly, Charlotte, Cassy, and Rosie, is responsible for ensuring that the organisation has an effective strategy in place that is relevant to our operating environment. They are also responsible for ensuring that we meet our vision, mission, and strategic initiatives.

Richard McKinnon

Chief Executive

Mike Mercer

Deputy Chief Executive

Kelly Allman

Head of Services

Charlotte Hornsby

Head of Finance

Rosie Cannas

Assistant Head of Services

Our People

Humbercare presently has over 150 employees, and an additional 50 volunteers from various disciplines.  Each member of our team plays a crucial role in delivering our services efficiently.

At Humbercare, we have a diverse team that includes Managers, Seniors, Support and Housing Staff, Maintenance Personnel, Cleaners, Administration staff, and Volunteers. Each member plays an important role in achieving a positive impact on our communities.

Our team members come from all walks of life. Some have lived experience, while others have completed relevant work experience, training, and education to meet the minimum requirements for their roles. Many of our team members started out as a volunteer, while others joined us straight after completing college or a social work, criminology, or health and social care course.

Regardless of their level of experience or entry route, all team members have access to an extensive induction, training, and development programme. This ensures that we have the right people with the right skills in the right places at the right time.

If you would like to become part of our amazing team, please visit the 'Get Involved' or 'Career Opportunities' section.

Large Background image of children's hands holding up jigsaw pieces with a sunshine haze and blurred out of focus background.

Come join Humbercare's skilled team...

...and help us deliver outstanding and inventive services, and provide assistance to both Adults and Young People as part of our continuously growing team.

career opportunities AT Humbercare

The front of the Humbercare Building in summer with a blue sky background.

Vision, Mission & Values

A charitable organisation built around a desire to support and enable…

Humbercare Vision, mission & Values

Accreditations & Partners

At Humbercare, we are dedicated to maintaining exceptional standards and adhering to the best practices within our sector.

To ensure accountability and transparency, we hold various accreditations. Furthermore, we partner exclusively with certified providers to deliver top-notch security and technological compliance.

Read more on our accreditations page

Armed Forces Covenant Employee Recognition Scheme

Humbercare is actively working towards achieving Bronze membership in the Employer Recognition Scheme (ERS) of the Armed Forces Covenant.

The Armed Forces Covenant represents the nation's commitment to those who serve, ensuring they are treated fairly and not disadvantaged in their daily lives. This includes providing additional support to injured servicemen and women and bereaved families when needed.

The Employer Recognition Scheme (ERS) honors employers that deliver outstanding support to the Armed Forces community and Defence, exceeding their Covenant pledges.

For more information, visit the Armed Forces Covenant website.

Glasspool Charity Trust

Glasspool Charity Trust have been making a meaningful difference to the lives of individuals and families facing financial difficulties since 1939.  Humbercare has been selected to be a frontline partner for the Flexible Frontline Fund sole grants programme.  The programme enables frontline organisations, such as ourselves; that provide whole-person support, to access and distribute grant funds to their service users and clients.  The grant funding can be used for a range of household goods and services; and by offering flexibility, Glasspool and frontline organisations make a real-time impact on the lives of individuals, couple and families across the UK.  Humbercare is proud to have been selected as a partner and is awarding grants on a daily basis to alleviate the financial pressures and challenging times our service users face.

Glasspool Charity Trust Website

Circles of Support and Accountability

Humbercare is accredited as a member of Circles UK, the national body supporting the development, quality, coordination and effectiveness of Providers of Circles of Support and Accountability. Humbercare is compliant with Circles UK Code of Practice with the national standards requirement to be able to deliver the service.

Circles UK Website

White Ribbon Accreditation

Humbercare Ltd has committed to working to end men’s violence against women by becoming White Ribbon Accredited. As an Accredited organisation, Humbercare Ltd will develop and deliver a comprehensive Action Plan to change the cultures that lead to abuse and violence and promote gender equality.

White Ribbon is a global campaign that encourages people, and especially men and boys, to individually and collectively take action and change the behaviour and culture that leads to abuse and violence. To wear a white ribbon is to promise to never to commit, excuse or remain silent about male violence against women.

Anthea Sully, Chief Executive of White Ribbon UK said, “White Ribbon Accredited organisations can make a real difference towards ending violence against women by promoting a culture of respect and equality, among their staff and wider communities. By raising awareness among employees, people can learn how to become allies and call out violent and abusive behaviour when they see it, at work and in the wider community. We are delighted to welcome Humbercare Ltd as one of our White Ribbon Accredited organisations and are looking forward to working with them towards ending violence against women once and for all.''

White Ribbon Accreditation Website

Care Quality Commission Registration

Humbercare is registered with the Care Quality Commission who are the independent regulator of health and social care in England. The commission ensures the quality and safety of care. Humbercare are proud to have achieved “Good” ratings across all fundamental standards in our most recent inspections across our Hull and North East Lincolnshire regulated services.

Care Quality Commission Registration Website

NHS Data Security and Protection Toolkit

Humbercare is proud to have achieved compliance against the NHS Data Security and Protection Toolkit. We measure our performance against the National Data Guardians 10 data security standards through an online assessment.

Throughout delivery of our services and as an organisation that has access to NHS patient data and systems we must use this toolkit to provide assurance that we are practicing good data security and that we are remaining GDPR compliant. In order to meet these requirements we are assessed annually to ensure best possible practice.

NHS Data Security and Protection Toolkit Website

Cyber Essentials Accreditation

Cyber essentials is a government backed, industry supported scheme to help organisations protect themselves against common online threats. As an organisation that handles certain sensitive and personal information when delivering contracts supported by public funds we must be certified against the Cyber Essentials Scheme.

The certification gives us peace of mind that our defences will protect against the vast majority of common cyber attacks whilst demonstrating our commitment to cyber security. Assessed annually we are proud to be continuing to work towards these minimum requirements.

Cyber Essentials Accreditation Website

Disability Confident Employer

Humbercare is a member of the Disability Confident Scheme and is confirmed a Disability Confident Employer. This scheme helps us to play a leading role in changing attitudes for the better in our organisation, network and community. Signing up to the scheme demonstrates our commitment to inclusion and diversity in the workplace, it also helps us to recruit, build and retain an excellent team.

Disability Confident Employer Website

Mindful Employer

Humbercare has signed the charter demonstrating our commitment to supporting mental health at work no matter where a person is in that journey. We recognise and are committed to supporting the mental health of our staff. The charter is a public declaration of our ambition to uphold the following values:

  • To provide non-judgemental and proactive support to staff with experience of mental ill-health.‍
  • To not make assumptions about a person with a mental health condition and their ability to work.‍
  • To be positive and enabling toward all employees and applicants with a mental health condition.‍
  • To support line managers in managing mental health in the workplace.‍
  • To ensure they are fair in the recruitment of new staff in accordance with the Equality Act (2010).‍
  • To make it clear that people who have experience of mental ill-health will not be discriminated against.

Mindful Employer Website

The Matrix Standard

We are currently accredited to the Matrix Standard by The Growth Company, this is the international quality standard for organisations that deliver information, advice and/or guidance as part of their service offering. It is an outcome based assessment that not only looks at processes used to support delivery of information, advice and guidance but also how the results are achieved. This accreditation helps us to benchmark against best practice and demonstrates that we offer high quality information advice and guidance services.
 
Humbercare has achieved and maintained this accreditation for over 10 years and will continue to strive to maintain and develop our service delivery against the ever-changing standards.

In our most recent assessment in June 2023 our assessor reported:

"Humbercare is an organisation which is totally service user focused where staff are professional, well trained and highly motivated to ensure that service users achieve their goals and positive outcomes."

"Humbercare is very much an organisation which is person centred where all staff have consistently supported individual service users in a non-judgemental and impartial manner utilising professional practices."

"The style and leadership and management in Humbercare continues to be team based and participative where the Vision, Mission, Values of the organisation are understood by all staff."

"Humbercare have developed a strong culture of support and clarity of purpose."

The Matrix Standard Website

Investors in People (IIP)

We are currently accredited by Investors in People – IIP assess how we are performing against a framework in areas including employee engagement, communication, organisational culture and work practices. This helps us understand our performance in leading, supporting and developing our people. 

Humbercare has achieved and maintained this accreditation since 2002 and will continue to strive and develop with the ever changing frameworks standards.

In our most recent assessment in August 2023 our assessor reported:

"Your people are an absolute credit to your organisation and are carrying out much-needed work in the community. They are passionate about making a difference to people’s lives and supporting those who are very much in need of a helping hand."

"People feel valued and recognised by Humbercare for the work they put in and the commitment they show."

"People told me that they have a voice in the organisation and feel that they can put their opinions across."

"People wholeheartedly believe that Humbercare are having a positive impact on the community."

"People display a high degree of confidence in the Senior Management Team, scoring their confidence in leadership at an average of 9 out of 10."

"You have a mature and sensible approach to people management challenges."

"You put multi-faceted solutions in place consisting of structural change, procedural change, and training and development as a tool."

Investors in People Website

Partners, Funders & Commissioners

Humbercare partners with and is funded and commissioned by various not-for-profit organisations. We deliver accountable and quality lead services for young people and adults who are in need of help and support.

Probation Service (Yorkshire and Humber)

Is a statutory criminal justice service that manages people on probation – work in partnership and is a commissioner of Humbercare local accommodation service.

HM Prison & Probation Service Website

Hull City Council

Is a Local Authority we work in partnership with. They are a commissioner of a number of Humbercare’s Housing Related Support contracts.

Hull City Council Website

East Riding of Yorkshire Council

Is a local authority we work in partnership with. They are also a commissioner of a number of Humbercare’s Housing Related Support contracts.

East Riding of Yorkshire Council Website

North East Lincolnshire Council

Is a local authority we work in partnership with. They are also a commissioner of a number of Humbercare’s Housing Related Support contracts.

North East Lincolnshire Council Website

Humber Teaching NHS Foundation Trust

Is a provider of integrated health care services. We work in partnership with them, and they are a commissioner of a Humbercare local contract.

Our Mental Health Crisis Intervention Service is ran in partnership with Humber Teaching NHS Foundation Trust, which is a key service within the Right Care Right Person Project. In October 2023 this innovative service was shortlisted as a finalist in the HSJ Awards 2023 Place-based Partnership and Integrated Care Award category and we are delighted to say that we achieved the High Commendation Award!

Humber Teaching NHS Foundation Trust Website

Ministry of Justice

Is a government department responsible for ensuring all suspected offenders are appropriately handled from the time they are arrested until completion of a sentence - work in partnership and is a commissioner of a Humbercare local contract.

Ministry of Justice Link

Matthews Hub Charity

A local charity providing support services for autistic people without a learning disability – key partner in the delivery of our specialist autism and additional needs housing related support service.

Matthews Hub Charity Website

University of Hull

A local university – key partner in the delivery of our social work student placement opportunities.

University of Hull Website

Sir James Reckitt Charity

A local charity that supports charitable causes particularly in Hull – a key partner in providing essential funding to maintain delivery of essential housing and support services locally.

Sir James Reckitt Charity Website

Parasol Homes

A national registered social landlord specialising in supported living for vulnerable adults – key partner in the delivery of Humbercare’s housing related support and supported exempt accommodation services across the Humber region.

Parasol Homes Website

Circles UK

The national body supporting the development, quality, coordination and effectiveness of Providers of Circles of Support and Accountability – key partner in delivery of Circles service across the Humber region.

Circles UK Website

Our Regional Services

Humbercare is proud to work in partnership with a variety of statutory agencies, voluntary and not-for-profit organisations within the following local authority areas.

We offer the following services in each local authority area...

Region map icon representing Hull Based Services.

Hull Based Services

Region map icon representing East Riding of Yorkshire Based Services.

East Riding of Yorkshire Based Services

Region map icon representing North East Lincolnshire Based Services.

North East Lincolnshire Based Services

Region map icon representing North Lincolnshire Based Services.

North Lincolnshire Based Services

Our Hull based services are as follows:

Chrysalis Supported Housing Service

General Adults Housing Related Support Services

Westbourne House (HRS)

Homeward Bound

Dispersed Housing Related Support Service

Learning Disability and Autism HRS Service

Hull and East Riding Accommodation Project (HAP)

Complex Women’s Housing Related Support Service

Mental Health Crisis and Intervention Service

Self-Enablement Service

Young People's HAS Accommodation Service

Young People's Floating Support Service

Circles

Our East Yorkshire based services are as follows:

Chrysalis Supported Housing Service

Hull and East Riding Accommodation Project (HAP)

Young People's HAS Accommodation Service

Circles

Our North East Lincolnshire based services are as follows:

Chrysalis Supported Housing Service

Learning Disability and Autism HRS Service

Young People's HAS Accommodation Service

Circles

Framework HRS Service

Intensive Rough Sleeper Support Service

Our North Lincolnshire based services are as follows:

Chrysalis Supported Housing Service

Circles

Got a Question?

Find a few answers to popular questions quickly in our F.A.Q’s section. If you don’t find an answer to your question… please give us a call.

FAQ’s

Apply for Chrysalis Housing

A supported housing service providing vital support for the most vulnerable people in our society.

Apply for Chrysalis Housing

Report an Issue

Are you a member of the public and need to report an issue? Then click here and complete our short form so that we can help.

Report an issue

Career Opportunities

Are you a looking to join a compassionate, professional, friendly  and dedicated team? Then click here, to find out more.

Join The Team

Contact Details

Hull Office

Humbercare Ltd
81 Beverley Road
Hull
East Yorkshire
HU3 1XR

Office Hours: Mon to Fri: 8.30am - 5.00pm

t. 01482 586633

Email Hull Office

Out of Hours Emergency: 01482 586633 Selecting Option 1 for Support and Option 2 for a Property Maintenance Response

Grimsby Office

Humbercare Ltd
15 Hainton Avenue
Grimsby
North East Lincolnshire
DN32 9AS

Office Hours: Mon to Fri: 8.30am - 5.00pm

t. 01472 245820

Email Grimsby Office

Out of Hours Emergency: 01472 245825 for Support or 01482 586633 Selecting Option 2 for a Property Maintenance Response  

Registered Charity No: 702269 | Companies House No: 2432547
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