We believe that feedback from our stakeholders is essential to ensuring that we are meeting their needs and continuously improving our offerings.
As a valued partnership or referring agency, your thoughts and ideas are crucial to us. We invite you to share your feedback with us using our online Stakeholder Feedback Form below.
We appreciate your time and effort in sharing your feedback with us, and we assure you that all responses will be reviewed and considered. Together, we can continue to make a positive impact on the lives of those we serve.
Thank you for your ongoing support and partnership with Humbercare. We look forward to hearing from you.
Please make sure you have completed the form correctly, then try and submit it again. If all else fails, please either email, or call us on using the above details... thank you.
Humbercare partners with and is funded and commissioned by various not-for-profit organisations. We deliver accountable and quality lead services for young people and adults who are in need of help and support.
Is a provider of integrated health care services. We work in partnership with them, and they are a commissioner of a Humbercare local contract.
Our Mental Health Crisis Intervention Service is ran in partnership with Humber Teaching NHS Foundation Trust, which is a key service within the Right Care Right Person Project. In October 2023 this innovative service was shortlisted as a finalist in the HSJ Awards 2023 Place-based Partnership and Integrated Care Award category and we are delighted to say that we achieved the High Commendation Award!
At Humbercare, we are dedicated to maintaining exceptional standards and adhering to the best practices within our industry.
To ensure accountability and transparency, we hold various accreditations. Furthermore, we partner exclusively with certified providers to deliver top-notch security and technological compliance.
We are currently accredited by Investors in People – IIP assess how we are performing against a framework in areas including employee engagement, communication, organisational culture and work practices. This helps us understand our performance in leading, supporting and developing our people.
Humbercare has achieved and maintained this accreditation since 2002 and will continue to strive and develop with the ever changing frameworks standards.
In our most recent assessment in August 2023 our assessor reported:
"Your people are an absolute credit to your organisation and are carrying out much-needed work in the community. They are passionate about making a difference to people’s lives and supporting those who are very much in need of a helping hand."
"People feel valued and recognised by Humbercare for the work they put in and the commitment they show."
"People told me that they have a voice in the organisation and feel that they can put their opinions across."
"People wholeheartedly believe that Humbercare are having a positive impact on the community."
"People display a high degree of confidence in the Senior Management Team, scoring their confidence in leadership at an average of 9 out of 10."
"You have a mature and sensible approach to people management challenges."
"You put multi-faceted solutions in place consisting of structural change, procedural change, and training and development as a tool."
We are currently accredited to the Matrix Standard by The Growth Company, this is the international quality standard for organisations that deliver information, advice and/or guidance as part of their service offering. It is an outcome based assessment that not only looks at processes used to support delivery of information, advice and guidance but also how the results are achieved. This accreditation helps us to benchmark against best practice and demonstrates that we offer high quality information advice and guidance services.
Humbercare has achieved and maintained this accreditation for over 10 years and will continue to strive to maintain and develop our service delivery against the ever-changing standards.
In our most recent assessment in June 2023 our assessor reported:
"Humbercare is an organisation which is totally service user focused where staff are professional, well trained and highly motivated to ensure that service users achieve their goals and positive outcomes."
"Humbercare is very much an organisation which is person centred where all staff have consistently supported individual service users in a non-judgemental and impartial manner utilising professional practices."
"The style and leadership and management in Humbercare continues to be team based and participative where the Vision, Mission, Values of the organisation are understood by all staff."
"Humbercare have developed a strong culture of support and clarity of purpose."
Humbercare has signed the charter demonstrating our commitment to supporting mental health at work no matter where a person is in that journey. We recognise and are committed to supporting the mental health of our staff. The charter is a public declaration of our ambition to uphold the following values:
Humbercare is a member of the Disability Confident Scheme and is confirmed a Disability Confident Employer. This scheme helps us to play a leading role in changing attitudes for the better in our organisation, network and community. Signing up to the scheme demonstrates our commitment to inclusion and diversity in the workplace, it also helps us to recruit, build and retain an excellent team.
Cyber essentials is a government backed, industry supported scheme to help organisations protect themselves against common online threats. As an organisation that handles certain sensitive and personal information when delivering contracts supported by public funds we must be certified against the Cyber Essentials Scheme.
The certification gives us peace of mind that our defences will protect against the vast majority of common cyber attacks whilst demonstrating our commitment to cyber security. Assessed annually we are proud to be continuing to work towards these minimum requirements.
Humbercare is proud to have achieved compliance against the NHS Data Security and Protection Toolkit. We measure our performance against the National Data Guardians 10 data security standards through an online assessment.
Throughout delivery of our services and as an organisation that has access to NHS patient data and systems we must use this toolkit to provide assurance that we are practicing good data security and that we are remaining GDPR compliant. In order to meet these requirements we are assessed annually to ensure best possible practice.
Humbercare is registered with the Care Quality Commission who are the independent regulator of health and social care in England. The commission ensures the quality and safety of care. Humbercare are proud to have achieved “Good” ratings across all fundamental standards in our most recent inspections across our Hull and North East Lincolnshire regulated services.
Humbercare Ltd has committed to working to end men’s violence against women by becoming White Ribbon Accredited. As an Accredited organisation, Humbercare Ltd will develop and deliver a comprehensive Action Plan to change the cultures that lead to abuse and violence and promote gender equality.
White Ribbon is a global campaign that encourages people, and especially men and boys, to individually and collectively take action and change the behaviour and culture that leads to abuse and violence. To wear a white ribbon is to promise to never to commit, excuse or remain silent about male violence against women.
Anthea Sully, Chief Executive of White Ribbon UK said, “White Ribbon Accredited organisations can make a real difference towards ending violence against women by promoting a culture of respect and equality, among their staff and wider communities. By raising awareness among employees, people can learn how to become allies and call out violent and abusive behaviour when they see it, at work and in the wider community. We are delighted to welcome Humbercare Ltd as one of our White Ribbon Accredited organisations and are looking forward to working with them towards ending violence against women once and for all.''
Humbercare is proud to work in partnership with a variety of statutory agencies, voluntary and not-for-profit organisations within the following local authority areas.
We offer the following services in each local authority area...