Tenant Involvement and Engagement Officer (12 Month Secondment)

Contract:

• Full time, Permanent, 40 hrs p/w

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Key Responsibilities:

• Leading on the delivery of Humbercare's vision for Tenant Involvement and Engagement;
• Leading on ensuring that the Chrysalis Housing Service meets the minimum requirements of the Regulator of Social Housing’s Transparency, Influence and Accountability Standard;
• Ensuring that the Chrysalis Housing Service provides choice, information and communication that is appropriate to the needs of all tenants, ensuring this incorporates the principles of equality, diversity, and inclusion;
• Ensuring that all tenants have opportunities to scrutinise, influence and be involved in service delivery, design and governance including the delivery of service user panels and groups;
• Ensuring that tenants' complaints are listened to, addressed fairly, effectively, and promptly;
• Formulating newsletters and annual reports to provide relevant information and service performance data to tenants, whilst ensuring tenants' views have been considered.

Essential Requirements:

• Customer Service Qualification or minimum of 2 years working experience within the health and social care sector.
• Sound technical knowledge of the principles, practice and different approaches to tenant involvement and engagement, including co-production, consultation and speaking up forums, and technical knowledge of the Regulator of Social Housing's Transparency, Influence and Accountability Standard, April 2024;
• Working experience and technical knowledge of the issues faced by people with a history of substance misuse, ill mental health, homelessness, and/or offending behaviour with an understanding of the diverse needs of those individuals, including those arising from protected characteristics, language barriers and additional needs;
• Excellent communication and interpersonal skills, IT and presentation skills, with proven ability and experience with customer service, complaints handling and report production;
• Ability to consult, lead change and drive service and performance improvements;
• Full UK driving licence and access to own transport.

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If you are passionate about working within a complex care and support service and have the necessary skills and experience, we would love to hear from you.

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