Support Practitioner- Intensive Rough Sleeper Service, 40Hrs

Contract: Full time, 40 Hours per week    

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Key Responsibilities:    

* Key member of the North East Lincs HRS Team.    

* To provide a programme of person-centred support to customers referred into the HRS Intensive Rough Sleeper Support Service in accordance with contract requirements.    

* To engage with customers on a weekly basis to support individuals who have a history of rough sleeping or multiple and complex needs and are at risk of rough sleeping, referred into the service, with high-quality structured support. The objective is to assist them in making the transition from a chaotic street lifestyle to sustaining stable accommodation.    

* The co-provision of support/resettlement plans, risk management plans, crisis intervention, and engagement with customers in order to deliver positive outcomes in a service that offers involvement and empowerment for customers.    

* To provide a high-quality service, ensuring outstanding customer service and service delivery by acting as an ambassador for Humbercare and a point of contact for customers, working in conjunction with the Homelessness Prevention Service and other voluntary and statutory services such as Rough      

* Sleeper Initiative-funded partners, mental health services, social care, and accommodation and support providers. Hours will be delivered between core office hours and early evening.  

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Essential Requirements:    

* Educated to Level 2 Diploma or equivalent.    

* Experience of working in a social care or similar environment    

* Knowledge of varying Complex Needs and their impact on the ability for a person to access housing or maintain independent living.    

* Knowledge of local statutory and voluntary support agencies    

* Working knowledge of person-centred, strengths-based approaches to support and care planning.    

* Working experience of dealing with complex service users/customers/public      

* Experience of working with others to achieve successful outcomes.    

* Excellent communication, interpersonal and problem-solving skills.    

* Team working experience, working cooperatively with colleagues in complex, pressurised situations.    

* Excellent organisational and time management skills and the ability to effectively manage a caseload.    

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Desirable Requirements:    

* Willing to work towards a recognised housing/care/support qualification.        

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If you are passionate about supporting women experiencing severe and  multiple disadvantage and have the necessary skills and experience, we would  love to hear from you.