Services Practitioner - Full Time

Contract      

Permanent Contract - 40 hours per week - planned rota inclusive of days, nights and weekends

‍

Key Responsibilities

·        To provide information, advice and guidance and person-centred care and support to customers across all Humbercare services as required and in accordance with individual service contract requirements

·        To engage with customers to support individuals to secure, maintain and achieve independent living whilst ensuring health and wellbeing needs are being met

·        The co-provision of support plans, risk management plans, crisis intervention and engaging with customers in order to deliver positive outcomes in services that offer involvement and empowerment for customers

·        To provide support in accordance with current best practice, according to policy and procedures, agreed standards, legislative requirements, relevant regulations under the direction of the Service Managers

·        To provide a high-quality service; ensuring outstanding customer service and service delivery by acting as an ambassador for Humbercare and point of contact for customers. Engaging with customers to design services that work for them and utilising resources within the local area to make a real, quality difference to peoples' lives

‍

Essential Requirements

Qualifications required:

QCF Diploma Level 3 in Health & Social Care or working towards

Level 2 Housing Management qualification or working towards

Full Driving Licence and access to a vehicle for business use

Skills and Experience Required:

A sound understanding of the social housing environment including emerging government policy

Experience of working in a social care or similar environment

Knowledge of the issues faced by customers that have been homeless, rough sleepers or gone through the Criminal Justice System

Knowledge of the Care Quality Commission and the Key Lines of Enquiry and fundamental standards

Knowledge of varying Complex Needs and their impact on the ability for a person to access housing or maintain independent living

Working experience of delivering care and support to people with regards to specifically mental health and wellbeing

An understanding of the Mental Capacity Act and other legislation relevant to the role

Knowledge of welfare benefits and housing benefit entitlement

Knowledge of local statutory and voluntary support agencies

Working experience of dealing with complex service users/customers/public

Experience in working with others to achieve successful outcomes

Excellent organisational and time management skills and the ability to effectively manage a caseload and a rota

Excellent oral and written communication skills

Good IT skills inclusive of Microsoft Outlook, Word and Excel

Ability to deal with difficult situations with tact and diplomacy

Current full driving licence and access to own vehicle

‍

If you are passionate about working within a complex care and support service and have the necessary skills and experience, we would love to hear from you.

‍