Housing Support Officer - Womens Housing Related Support Service, 30Hrs

We provide two specialist housing support services for  women experiencing homelessness, both offering safe accommodation,  personalised individual support, and 24-hour staffing.  

One service supports women with more complex needs, including those experiencing  entrenched rough sleeping and severe multiple disadvantage. It provides  intensive, high-level support within single-occupancy accommodation with  shared communal facilities. The second service supports women experiencing homelessness who require  medium to high levels of support tailored to their individual circumstances.  Residents receive ongoing assistance to help them address the challenges  contributing to their homelessness and work towards greater independence.  

Both services are staffed 24 hours a day, ensuring women have access to  support and accommodation whenever it is needed.    

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Contract: 30 hours per week, Full  time, Hours vary across a rolling rota and may include weekends.  

Key Responsibilities:  

* To provide a programme of intensive housing management to service users  referred into the HRS in accordance with housing benefit support exemption  requirements.    

* To provide effective housing management within a service that supports  women with a range of complex needs and severe multiple disadvantages,  helping to prevent or resolve homelessness, develop independent living skills,  sustain tenancies, and successfully transition to long-term housing while  leading fulfilling lives.    

* To engage with service users on a weekly basis to support individuals to  maintain and achieve independent living in the community.    

* To provide a high-quality service, ensuring outstanding customer service  and service delivery by acting as an ambassador for Humbercare and point of  contact for customers. Engaging with service users to design services that  work for them and utilising resources within the local area to make a real,  quality difference to peoples' lives.        

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Essential Requirements:    

* Educated to Level 2 Diploma or equivalent.    

* Experience of working in a social care or similar environment, preferably  with women.    

* Knowledge of Psychologically Informed Environments and Trauma Informed  Care Principles and Practice.    

* Knowledge of statutory and voluntary support agencies that specialise  supporting women.    

* Working knowledge of person-centred, strengths-based approaches to  support and care planning.    

* Experience of working with others to achieve successful outcomes.    

* Excellent communication, interpersonal and problem-solving skills.    

* Team working experience, working cooperatively with colleagues in  complex, pressurised situations.    

* Excellent organisational and time management skills and the ability to  effectively manage a caseload.        

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Desirable Requirements:    

* Willing to work towards a recognised housing/care/support  qualification.        

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If you are passionate about supporting women experiencing severe and multiple disadvantage and have the necessary skills and experience, we would love to hear from you.