Job Role Available...

X2 Housing Support Officers - General Womens Service, 20hrs

Application Deadline:

N/A

March 31, 2026

Job Role Description...

We are currently recruiting two individuals to deliver an intensive housing management programme to customers referred to the HRS, in line with housing benefit support exemption requirements. The role includes providing information, advice, and guidance while working with women who have complex needs.

Important Dates...

Application Deadline:

31/3/2026

N/A

Interview Period:

Start:

31/3/2026

N/A

End:

15/4/2026

N/A

Job Appointment:

20/4/2026

N/A

Salary + Benefits...

Salary of £13,395.20 per annum - 20 hours per week
An extensive specialised training programme including NVQ levels 2-5
An attractive pension scheme and annual leave entitlement
Membership to a private health scheme
An Employee Assistance Programme providing confidential counselling support and free legal and health advice
Essential travel expenses
Company sick pay following completion of 2 years' service
Succession planning within the organisation so employees have opportunity to progress
A family friendly environment

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Full Job Outline for the position(s) of...

X2 Housing Support Officers - General Womens Service, 20hrs

Contract:

20hrs a week, Permanent.

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Key Responsibilities:

Ensure Humbercare Ltd delivers an effective Housing Related Support (HRS) service across all tenures, in line with management contracts between Humbercare Ltd and current or future partner organisations.
Ensure services are customer-focused and responsive to local needs by working closely with statutory, voluntary, and private sector agencies, encouraging involvement and feedback as an integral part of service delivery.
Assess referrals by identifying support, risk, and housing needs using a Housing First approach, and communicate assessment outcomes to the Senior Practitioner and HRS Manager to support waiting list management and implementation planning.
Work collaboratively with key partners supporting women and with the Housing Options Team throughout the co-delivery of services and support packages.
Deliver tailored support packages that enable customers to build and maintain the skills required for independent living, in line with contractual requirements.
Respond appropriately and non-threateningly to customers experiencing distress or crisis, recognising that support may be required during days, evenings, and weekends.
Encourage and support customers to maintain a living environment that reflects their wishes and needs through a psychologically informed environment (PIE) approach.
Promote recovery-focused, trauma-informed, and person-centred support practices.
Work in partnership with relevant statutory and voluntary agencies, signposting customers to appropriate services where required. Attend professional, local group, and agency meetings to represent both the service user and the organisation to a high standard.
Prioritise safeguarding and ensure customer rights are protected at all times.
Support customers to plan, shop for, and prepare healthy meals within a budget, respecting individual choices and preferences.
Support, advise, or signpost customers to maximise and sustain income through budgeting, money management, and benefit access, including tenancy sustainment support and assisting management with housing benefit shortfalls or related queries.
Maintain and record high standards of cleanliness and housekeeping.
Ensure buildings remain secure, and that incidents and behaviours are appropriately monitored and communicated.
Manage individual customer caseloads, providing floating support across multiple locations.
Support customers to improve and maintain physical and mental health, wellbeing, and healthy lifestyles, encouraging personal safety and protection from abuse.
Support customers to build and maintain positive relationships with family, friends, and the wider community through meaningful activities, education, and training, promoting awareness of risks, strengths, and needs.
Support customers to move on to independent living when ready, including completing move-on applications, property bidding, and move-out processes.

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Essential Requirements:

Educated to Level 2 Diploma or equivalent.
Experience of working in a social care or similar environment, preferably with females.
Knowledge of Psychologically Informed Environments and Trauma Informed Care Principles and Practice.
Knowledge of statutory and voluntary support agencies that specialise supporting females.
Working knowledge of person-centred, strengths-based approaches to support and care planning.
Experience of working with others to achieve successful outcomes.
Excellent communication, interpersonal and problem-solving skills.
Team working experience, working cooperatively with colleagues in complex, pressurised situations.
Excellent organisational and time management skills and the ability to effectively manage a caseload.

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Desirable Requirements:

Willing to work towards a recognised housing/care/support qualification.

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If you are passionate about working with complex women and have the necessary skills and experience, we would love to hear from you.

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Main Locations of Job Role...

Hull Office

Humbercare Ltd, 81 Beverley Road, Hull, East Yorkshire HU3 1XR

Contact Number:

01482 586633

Applications Process...

We offer two ways to apply:

Click on the "Apply Online" button below, and fill out our online application form.

IMPORTANT NOTE: Please be aware that some mobile devices may not work correctly during form completion. If you encounter any difficulties, we recommend using a desktop computer or tablet. Alternatively, you can download and fill out the paper-based application form below if available.
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Download our application form (if link to the role is visible below), complete it, and then email it back to us.

Thank you, and good luck.

Apply Online Using the Form Below

Download Application Form

IMPORTANT NOTE: Please be aware that some mobile devices may not work correctly during form completion. If you encounter any difficulties, we recommend using a desktop computer or tablet. Alternatively, you can download and fill out the paper-based application form below if available.

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Application Deadline:

March 24, 2026

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Application Deadline:

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full job description

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