Housing Management Worker - General Womens Service, 20hrs

To deliver housing management within a service which will support female complex needs customers who suffer severe and multiple disadvantages, to immediately prevent or resolve homelessness and enable them to develop sufficient, independent living skills in order to move-on, sustain a tenancy and live fulfilling lives.

To lead on the day-to-day safety, security and health and safety requirements of the accommodation that is designated to the service, ensuring that customer shave access to all required living essentials, equipment, eligible services and feel safe and valued at all times.

To provide a high-quality service, ensuring outstanding customer service and service delivery by acting as an ambassador for Humbercare and point of contact for customers. Engaging with customers to design services that work for them and utilising resources within the local area to make areal, quality difference to peoples' lives.

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Contract: 

• 20hrs a week, Permanent (Days)

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Key Responsibilities:

1. Ensure Humbercare Ltd delivers an effective Housing Related Support Service across all tenures in accordance with management contracts, between HumbercareLtd and any current and future organisations.

2. Encourage and support the customers to maintain a living environment that reflects their wishes and needs by utilising an understanding of psychologically     informed environments.

3. To ensure that the services we deliver are customer focussed and responsive to local needs. Working closely with external agencies (statutory, voluntary, and private sector) and encouraging involvement and feedback as an integral part of the service.

4. To work closely with all key partners relevant to Females and the Housing Options Team throughout co-delivery of these services and intensive housing management support packages.

5. To provide a housing management support package to customers to ensure they build/maintain the skills required to achieve independent living, the support provision to be delivered in line with support exempt housing benefit requirements.

6. To be responsive to customers at times of distress or crisis in a non-threatening manner, understanding that response may be required during evenings, nights, and weekends.

7. To promote a recovery-based, trauma informed and person-centred approach to support

8. To ensure that the safeguarding of customers is considered a priority and that service user rights are protected.

9. Ensure standards of cleanliness and ‘housekeeping’ tasks are maintained and recorded.

10. To ensure the building is secure and incidents and behaviours are monitored and communicated appropriately.

11. Working under the direction of management, provide person centred, strength based, trauma informed housing management support to customers as appropriate as to their support plan.

12. Ensure support exempt compliance through knowledge of requirements set by management, to educate individually around homelessness and intensive housing management, keeping up to date with changes to legislation and wider related social issues involved in the sector.

13. To support the efficient running of the service’s rolling maintenance programme, to evidence reactive response to any issues and record accordingly.

14. To ensure Health and Safety requirements are met and recorded, i.e., fire safety, food safety, cleaning rotas, staff, and customer log in.

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15. To facilitate the community engagement strategy including completion and recording of perimeter checks, to take responsibility for the cleanliness and standards  in the local area whilst building positive relationships with neighbours / local community and address any issues of anti-social behaviour.

16. To ensure the continuation of standards including low level cleaning, welfare checking, and general security.

17. To ensure all correspondence with customers is stored safely and that customer files are always kept up to date and to the required standards. To ensure that any     actions recommended as a result of file auditing are acted upon as a priority.

18. To individually, and as a service evidence high standards of quality assurance through  compiling required reports, feedback, health, and safety records. To record statistics, log incidents/ accidents, and other related correspondence to meet standards set by management in preparation for ‘in house’ service audits and those facilitated by commissioning and housing benefit officers.

19. To be responsible for ensuring the relevant information and statistical data is available and always up to date to support the efficient and accurate completion of     monthly and quarterly reporting requirements by the Senior and HRS Manager in line with contractual and housing benefit obligations.

20. Undertake such other tasks as required by Management to develop and maintain the high quality of service required and fulfil the community’s vision.

21. Work within the Humbercare policies and procedures and code of conduct and actively promote the equality and diversity and the human right of customers to     realise independence, choice, inclusion, and control.

22. A requirement to attend all ‘in house’ meetings, training, supervision, appraisal  appointments to ensure correct levels of communication, employee inclusion, reflective practise service, and delivery.

23. To evidence an understanding of organisational strategic planning, business strategies, core values, and mission statements.

24. To have a sound understanding of service and contract key performance indicators and evidence input to positive results set by management.

25. Undertake training and continuous professional development in accordance with the needs of the service and the customers including areas related to working with complex females. To vocalise any training needs and requirements that may benefit individually or as a service to management.

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26. Any other duties consistent with the successful delivery of HRS or as requested by the management team.

Essential Requirements:

Educated to NVQ Level 2 or Equivalent

Obtained or is working/willing to work towards a recognised qualification in housing

A sound understanding of the social housing environment including emerging government policy

Experience of working in a supported accommodation or similar environment, preferably with females

Knowledge of Psychologically Informed Environments and Trauma Informed Care Principles and practice

Knowledge of intensive housing management, welfare benefits, and housing benefit entitlement

Working knowledge of safeguarding responsibilities and procedures

Excellent organisational and time management skills

Team working experience, working cooperatively with colleagues in complex, pressurised situations

Ability to deal with difficult situations with tact and diplomacy

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Desirable Requirements:

• Willing to work towards a recognised housing/care/support qualification.

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If you are passionate about working with complex women and have the necessary skills and experience, we would love to hear from you.

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