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We believe that everyone should have the opportunity to realise their full potential, improve skills and be empowered to become a more responsible member of our community.
At Humbercare we are dedicated to providing innovative services to support both adults and young people in need. We take pride in working in partnership with a range of statutory agencies, voluntary and not-for-profit organisations, and local authorities.
We are committed to making a positive impact in the lives of those we support and continuously seek new and innovative ways to do so. As an organisation that provides Information, Advice and Guidance (IAG) related to the provision of quality accommodation and specialised services our aim is to support people of all ages to gain relevant and appropriate skills to improve their quality of life, maintaining their health and wellbeing and promoting aspiration, IAG is an integral part of Humbercare's overall purpose and provision.
Our main focus is on providing quality accommodation, appropriate information, advice, and guidance, and promoting potential, opportunity, and independence to the most vulnerable members of society, including homeless individuals, people who have committed an offence, young people leaving care, and those presenting with mental illness or other complex care and support needs.
Our mission at Humbercare is to empower individuals to achieve their full potential and become responsible and engaged members of their community. We strive to prevent homelessness, reoffending, and dependance on acute and long-term health and social care services by providing people with the necessary support, resources, and opportunities to achieve.
Humbercare is proud to work in partnership with a variety of statutory agencies, voluntary and not-for-profit organisations within the following local authority areas.
We offer the following services in each local authority area...
Our Hull based services are as follows:
Our East Yorkshire based services are as follows:
Our North East Lincolnshire based services are as follows:
Our North Lincolnshire based services are as follows:
Humbercare partners with and is funded and commissioned by various not-for-profit organisations. We deliver accountable and quality lead services for young people and adults who are in need of help and support.
Is a statutory criminal justice service that manages people on probation – work in partnership and is a commissioner of Humbercare local accommodation service.
HM Prison & Probation Service Website
Is a Local Authority we work in partnership with. They are a commissioner of a number of Humbercare’s Housing Related Support contracts.
Hull City Council Website
Is a local authority we work in partnership with. They are also a commissioner of a number of Humbercare’s Housing Related Support contracts.
East Riding of Yorkshire Council Website
Is a local authority we work in partnership with. They are also a commissioner of a number of Humbercare’s Housing Related Support contracts.
North East Lincolnshire Council Website
Is a provider of integrated health care services. We work in partnership with them, and they are a commissioner of a Humbercare local contract.
Our Mental Health Crisis Intervention Service is ran in partnership with Humber Teaching NHS Foundation Trust, which is a key service within the Right Care Right Person Project. In October 2023 this innovative service was shortlisted as a finalist in the HSJ Awards 2023 Place-based Partnership and Integrated Care Award category and we are delighted to say that we achieved the High Commendation Award!
Humber Teaching NHS Foundation Trust Website
Is a government department responsible for ensuring all suspected offenders are appropriately handled from the time they are arrested until completion of a sentence - work in partnership and is a commissioner of a Humbercare local contract.
Ministry of Justice Link
A local charity providing support services for autistic people without a learning disability – key partner in the delivery of our specialist autism and additional needs housing related support service.
Matthews Hub Charity Website
A local university – key partner in the delivery of our social work student placement opportunities.
University of Hull Website
A local charity that supports charitable causes particularly in Hull – a key partner in providing essential funding to maintain delivery of essential housing and support services locally.
Sir James Reckitt Charity Website
A national registered social landlord specialising in supported living for vulnerable adults – key partner in the delivery of Humbercare’s housing related support and supported exempt accommodation services across the Humber region.
Parasol Homes Website
The national body supporting the development, quality, coordination and effectiveness of Providers of Circles of Support and Accountability – key partner in delivery of Circles service across the Humber region.
Circles UK Website
At Humbercare, we are dedicated to maintaining exceptional standards and adhering to the best practices within our industry.
To ensure accountability and transparency, we hold various accreditations. Furthermore, we partner exclusively with certified providers to deliver top-notch security and technological compliance.
We are currently accredited by Investors in People – IIP assess how we are performing against a framework in areas including employee engagement, communication, organisational culture and work practices. This helps us understand our performance in leading, supporting and developing our people.
Humbercare has achieved and maintained this accreditation since 2002 and will continue to strive and develop with the ever changing frameworks standards.
In our most recent assessment in August 2023 our assessor reported:
"Your people are an absolute credit to your organisation and are carrying out much-needed work in the community. They are passionate about making a difference to people’s lives and supporting those who are very much in need of a helping hand."
"People feel valued and recognised by Humbercare for the work they put in and the commitment they show."
"People told me that they have a voice in the organisation and feel that they can put their opinions across."
"People wholeheartedly believe that Humbercare are having a positive impact on the community."
"People display a high degree of confidence in the Senior Management Team, scoring their confidence in leadership at an average of 9 out of 10."
"You have a mature and sensible approach to people management challenges."
"You put multi-faceted solutions in place consisting of structural change, procedural change, and training and development as a tool."
Investors in People Website
We are currently accredited to the Matrix Standard by The Growth Company, this is the international quality standard for organisations that deliver information, advice and/or guidance as part of their service offering. It is an outcome based assessment that not only looks at processes used to support delivery of information, advice and guidance but also how the results are achieved. This accreditation helps us to benchmark against best practice and demonstrates that we offer high quality information advice and guidance services.
Humbercare has achieved and maintained this accreditation for over 10 years and will continue to strive to maintain and develop our service delivery against the ever-changing standards.
In our most recent assessment in June 2023 our assessor reported:
"Humbercare is an organisation which is totally service user focused where staff are professional, well trained and highly motivated to ensure that service users achieve their goals and positive outcomes."
"Humbercare is very much an organisation which is person centred where all staff have consistently supported individual service users in a non-judgemental and impartial manner utilising professional practices."
"The style and leadership and management in Humbercare continues to be team based and participative where the Vision, Mission, Values of the organisation are understood by all staff."
"Humbercare have developed a strong culture of support and clarity of purpose."
The Matrix Standard Website
Humbercare has signed the charter demonstrating our commitment to supporting mental health at work no matter where a person is in that journey. We recognise and are committed to supporting the mental health of our staff. The charter is a public declaration of our ambition to uphold the following values:
Mindful Employer Website
Humbercare is a member of the Disability Confident Scheme and is confirmed a Disability Confident Employer. This scheme helps us to play a leading role in changing attitudes for the better in our organisation, network and community. Signing up to the scheme demonstrates our commitment to inclusion and diversity in the workplace, it also helps us to recruit, build and retain an excellent team.
Disability Confident Employer Website
Cyber essentials is a government backed, industry supported scheme to help organisations protect themselves against common online threats. As an organisation that handles certain sensitive and personal information when delivering contracts supported by public funds we must be certified against the Cyber Essentials Scheme.
The certification gives us peace of mind that our defences will protect against the vast majority of common cyber attacks whilst demonstrating our commitment to cyber security. Assessed annually we are proud to be continuing to work towards these minimum requirements.
Cyber Essentials Accreditation Website
Humbercare is proud to have achieved compliance against the NHS Data Security and Protection Toolkit. We measure our performance against the National Data Guardians 10 data security standards through an online assessment.
Throughout delivery of our services and as an organisation that has access to NHS patient data and systems we must use this toolkit to provide assurance that we are practicing good data security and that we are remaining GDPR compliant. In order to meet these requirements we are assessed annually to ensure best possible practice.
NHS Data Security and Protection Toolkit Website
Humbercare is registered with the Care Quality Commission who are the independent regulator of health and social care in England. The commission ensures the quality and safety of care. Humbercare are proud to have achieved “Good” ratings across all fundamental standards in our most recent inspections across our Hull and North East Lincolnshire regulated services.
Care Quality Commission Registration Website
Humbercare Ltd has committed to working to end men’s violence against women by becoming White Ribbon Accredited. As an Accredited organisation, Humbercare Ltd will develop and deliver a comprehensive Action Plan to change the cultures that lead to abuse and violence and promote gender equality.
White Ribbon is a global campaign that encourages people, and especially men and boys, to individually and collectively take action and change the behaviour and culture that leads to abuse and violence. To wear a white ribbon is to promise to never to commit, excuse or remain silent about male violence against women.
Anthea Sully, Chief Executive of White Ribbon UK said, “White Ribbon Accredited organisations can make a real difference towards ending violence against women by promoting a culture of respect and equality, among their staff and wider communities. By raising awareness among employees, people can learn how to become allies and call out violent and abusive behaviour when they see it, at work and in the wider community. We are delighted to welcome Humbercare Ltd as one of our White Ribbon Accredited organisations and are looking forward to working with them towards ending violence against women once and for all.''
White Ribbon Accreditation Website
Humbercare is accredited as a member of Circles UK, the national body supporting the development, quality, coordination and effectiveness of Providers of Circles of Support and Accountability. Humbercare is compliant with Circles UK Code of Practice with the national standards requirement to be able to deliver the service.
Circles UK Website
Glasspool Charity Trust have been making a meaningful difference to the lives of individuals and families facing financial difficulties since 1939. Humbercare has been selected to be a frontline partner for the Flexible Frontline Fund sole grants programme. The programme enables frontline organisations, such as ourselves; that provide whole-person support, to access and distribute grant funds to their service users and clients. The grant funding can be used for a range of household goods and services; and by offering flexibility, Glasspool and frontline organisations make a real-time impact on the lives of individuals, couple and families across the UK. Humbercare is proud to have been selected as a partner and is awarding grants on a daily basis to alleviate the financial pressures and challenging times our service users face.
Glasspool Charity Trust Website
Humbercare is actively working towards achieving Bronze membership in the Employer Recognition Scheme (ERS) of the Armed Forces Covenant.
The Armed Forces Covenant represents the nation's commitment to those who serve, ensuring they are treated fairly and not disadvantaged in their daily lives. This includes providing additional support to injured servicemen and women and bereaved families when needed.
The Employer Recognition Scheme (ERS) honors employers that deliver outstanding support to the Armed Forces community and Defence, exceeding their Covenant pledges.
For more information, visit the Armed Forces Covenant website.
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