VOLUNTEER - Housing Officer

Reports to: Housing Services Manager/Volunteer Coordinator

Key Responsibilities

Client Support:

·        Aid clients in understanding their housing options and rights.

·        Help clients complete housing applications and other relevant paperwork.

·        Provide information on available housing options and local services.

Case Management:

·        Understand clients' housing needs and circumstances.

·        Develop and implement individualised housing plans in collaboration with clients.

·        Follow up with clients to monitor progress and provide ongoing support.

Advocacy:

·        Advocate on behalf of clients with landlords ,housing authorities, and other agencies.

·        Help clients understand and navigate the housing system and related processes.

Information and Referral:

·        Provide accurate information about housing resources and services available in the community.

·        Refer clients to other relevant services, such as legal aid, financial assistance, or social services.

Documentation and Reporting:

·        Maintain accurate and up-to-date records of client interactions and case notes.

·        Prepare reports as required by the Housing Services Manager.

Community Outreach:

·        Participate in community outreach activities to promote the Humbercare housing services.

·        Build relationships with  stakeholders.

Skills and Qualities Needed

Communication Skills:

·        Strong verbal and written communication skills.

·        Ability to listen actively and empathetically.

Organisational Skills:

·        Strong organisational and time management skills.

·        Ability to manage multiple cases and tasks simultaneously.

Critical Thinking Skills:

·        Ability to think critically and develop creative solutions to housing issues.

·        Empathy and Compassion

·        A caring and non-judgmental attitude towards clients facing housing challenges.

Knowledge of Housing Issues:

·        Basic understanding of housing issues, policies ,and resources (training and induction will be provided).

Confidentiality:

·        Ability to manage sensitive information confidentially.

Time Commitment:

·        A minimum commitment of 1-2 hours per week for 3months is required. The exact schedule can be flexible and agreed upon with the Housing Services Manager/Volunteer Coordinator.

Training and Support:

·        Volunteers will receive initial training covering key aspects of the role, including housing policies, client support techniques, and confidentiality.

·        The Housing Services Manager/Volunteer Coordinator will provide ongoing support and supervision, with opportunities for further training and development.

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