General Data Protection Regulations 2018

Humbercare Ltd is required to take a proportionate and appropriate approach to GDPR compliance. Humbercare Ltd understands that not all organisations will need to take the same steps – it will depend on the volume and types of personal data processed by a particular organisation, as well as the processes already in place to protect personal data. We understand that if we process significant volumes of personal data, including special categories of data, or have unusual or complicated processes in place in terms of the way we handle personal data, we will consider obtaining legal advice specific to the processing we conduct and the steps we may need to take.

There are 6 key principles of GDPR which Humbercare Ltd must comply with. These 6 principles are very similar to the key principles set out in the Data Protection Act 1998. They are:

•    Lawful, fair and transparent use of personal data
•    Using personal data for the purpose for which it was collected
•    Ensuring the personal data is adequate and relevant
•    Ensuring the personal data is accurate
•    Ensuring the personal data is only retained for as long as it is needed
•    Ensuring the personal data is kept safe and secure

                        Humbercare has a range of policies and procedures in place that ensure we meet GDPR compliance

To access our Overarching GDPR Policy and Procedure please follow this link 

Also please see our Website Privacy Statement on this link and our Cookies Policy Statement on this link 

For any GDPR enquiries please contact our Data Protection Officer on 01482 586633.

Suggestions

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Complaints

Humbercare operates a Complaints, Suggestions and Compliments policy and procedure, to access this full policy please click on this link. In all cases complaints and concerns shall be treated seriously in a sensitive and confidential manner. Humbercare recognises the importance of dealing efficiently and effectively with any complaint made and that the receipt of a complaint will not jeopardise any services given.  If you wish to access a complaints form please follow this link.  The complaints form details where the form needs to be returned to.

Our Self-Enablement Service is a CQC Registered Service so if you wish to make a complaint directly to the CQC with regards to this service please follow this link to access their complaints form at www.cqc.org.uk.

Other sources for you to be able to provide us feedback are using the following:

  • Our stakeholder Feedback Form, please follow this link if you are a partnership or referring agency to our service
  • Our Client Evaluation Form, please follow this link if you are an exisiting service user and wish to provide us feedback on the service you have received

Both of these forms can be returned for the attention of Karen Davies-Smith at the Hull Humbercare Head Office.

Hull Office

Telephone:
01482 586633

Fax:
01482 586825

Email:
info@humbercare.org.uk

Address:
Humbercare Ltd, 81 Beverley Road, Hull, HU3 1XR

Office Hours:
Mon to Fri: 8.30am - 5.30pm

Out of Hours: (EMERGENCY ONLY)
01482 217136

Grimsby Office

Telephone:
01472 245820

Fax:
01472 354090

Email:
info@humbercare.org.uk

Address:
Humbercare Ltd, 2 Abbey Walk, Grimsby, DN31 1NQ

Office Hours:
Mon to Thu: 9.00am - 5.00pm
Fri: 9.00am - 4.30pm

Out of Hours: (EMERGENCY ONLY)
01472 245825

Management Staff

Richard McKinnon
Chief Executive Officer

Mike Mercer
Deputy Chief Executive Officer

Jane-Anne Tribe
Director of HR

Kelly Allman
Director of Services