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Humbercare operates a Complaints, Suggestions and Compliments policy and procedure, to access this full policy please click on this link. In all cases complaints and concerns shall be treated seriously in a sensitive and confidential manner. Humbercare recognises the importance of dealing efficiently and effectively with any complaint made and that the receipt of a complaint will not jeopardise any services given.  If you wish to access a complaints form please follow this link.  The complaints form details where the form needs to be returned to.

Our Self-Enablement Service is a CQC Registered Service so if you wish to make a complaint directly to the CQC with regards to this service please follow this link to access their complaints form at

Other sources for you to be able to provide us feedback are using the following:

  • Our stakeholder Feedback Form, please follow this link if you are a partnership or referring agency to our service
  • Our Client Evaluation Form, please follow this link if you are an exisiting service user and wish to provide us feedback on the service you have received

Both of these forms can be returned for the attention of Karen Davies-Smith at the Hull Humbercare Head Office.

Hull Office

01482 586633

01482 586825


Humbercare Ltd, 81 Beverley Road, Hull, HU3 1XR

Office Hours:
Mon to Fri: 8.30am - 5.30pm

Out of Hours: (EMERGENCY ONLY)
01482 217136

Grimsby Office

01472 245820

01472 354090


Humbercare Ltd, 2 Abbey Walk, Grimsby, DN31 1NQ

Office Hours:
Mon to Thu: 9.00am - 5.00pm
Fri: 9.00am - 4.30pm

Out of Hours: (EMERGENCY ONLY)
01472 245825

Management Staff

Richard McKinnon
Chief Executive Officer

Mike Mercer
Deputy Chief Executive Officer

Jane-Anne Tribe
Director of HR

Kelly Allman
Director of Services

Form Downloads

Company Documents: