JANE-ANNE TRIBE – CHIEF OFFICER

Established in October 1989 Humbercare’s aim was to prevent offending and reduce the risk of re-offending, by offering support, advice and guidance on a wide range of issues including accommodation, mentoring, employment and training, as well as positive use of time. Since then our services have developed and enhanced to become the models of excellence they are now.

The past year has been very successful but no single individual in the organisation can take credit for this – it is a team effort. The team is made up of staff, volunteers and our client group – all of whom are involved in our development. Humbercare listens to all its users and takes on board new ideas and moulds and develops them. We have the ability to change as necessary, quickly adapting to the needs of our client group, funders and legislation.

Humbercare has a successful history of employing those people that have needed our services in the past – who better than to show that you can change I you want to. Staff and volunteers alike all receive an intensive induction training package with continued training throughout the year. This year we have more staff and volunteers than ever – from a very diverse group of backgrounds and experiences – but all with the idea that people can change if they want to.

I would like to take this opportunity to thank Management Committee for their support, as each individual gives their time and effort on an entirely voluntary basis. I would also like to take this opportunity to thank all our staff for their dedication and professionalism – it is a pleasure to be part of the Humbercare team.

RICHARD MCKINNON – DEPUTY CHIEF OFFICER

2008/09 has been a year of continued growth for the organisation with existing services being remodelled and expanded to take into account the changing demand for services. The organisation has successfully tendered to retain services in North Lincolnshire and this service has now more than doubled in size to take into account demand for the service.

The supported housing projects have worked consistently to achieve levels of excellence over the last year. In Hull, North & North East Lincolnshire Projects received a Level A in the Quality Assessment Framework 2008. The level achieved is a product of five years hard work from staff and clients. Humbercare are presently working through the QAF refreshed and are confident in achieving equal grades in 2009.

Humbercare are continuing to work with national organisations in the development of internal assessments to maximise and measure clients’ outcomes. This in turn enables a way forward to ensure that the service delivery of the organisation is client focussed and needs responsive. Humbercare are now able to monitor and report its outcomes other than the mandatory CLG monitoring. Humbercare outcome monitoring is delivery in a person-centred approach; it is completed on a three monthly basis with the client and housing related support staff. It enables the client to have maximum involvement when working with staff. Client feedback is that they find the outcome tool a positive task, that illustrates changes and distance travelled whilst being supported.

Client involvement continues to be very successful with clients taking an active role in the way the organisation operates. Levels of engagement remain high and groups have high productivity ensuring that clients have a real say within Humbercare and are able to hold their organisation to account resulting in all services delivering high quality services.

Thank you to all those clients, volunteers, staff and partner agencies for all your hard work, enthusiasm and commitment to the organisation. It is you that enables Humbercare to deliver much needed services, helping the make the community we live in a safer place and ensuring that those most vulnerable receive the support they need.